Shipments and returns

We use Royal Mail for all of our deliveries

 

  • Orders received by 3pm Monday to Friday (excluding Bank Holidays) will be shipped the same day.
  • Orders placed after 3pm will be shipped next working day. 
 
Standard Delivery Tracked 48  from = £3.70
Fast Delivery Tracked 24 from = £3.90
Standard Delivery Non-Tracked 48 (orders up to £20) from = £2.20
Fast Delivery Non-Tracked 24 (orders up to £20) from = £2.90
Fast Delivery Tracked 24 Saturday Guarantee from = £6.90
 
* Price depends from weight.
Tracking and insurance included only for tracked parcels. (Standard and Fast Delivery - insurance up to £50)
For Europe and Worldwide deliveries we use Royal Mail International.
Royal Mail - European Union (minimum 2-5 days)   = from £8.60
Royal Mail - Worldwide (minimum 7 working days)     = £15
* Price depends from weight.
Tracking and insurance included.
 
 

Your pack shipment

 

White Fog Electronic Cigarette Shop ships internationally.

 

We try our best to accommodate and be as flexible as possible, please email us if you have and specific requirements on shop@whitefog.co.uk .

 

Standard Delivery Tracked/Fast Delivery Tracked and Royal Mail Special Delivery require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

 

IMPROTANT - INSURANCE!!

All our free flat rate, Standard Delivery Tracked / Fast Delivery Tracked services are insured up to the value of £50. We recommend choosing the Royal Mail Special Delivery option for all orders over £50 as this covers goods up to £500 and is guaranteed next day delivery.

We can only refund / replace goods up to the value of £50 if the free flat rate or Royal Mail Signed for option is chosen.

If your order has not arrived within 5 working days (UK) please contact us with your order number immediately.

If you require any clarification on the above please feel free to contact us on shop@whitefog.co.uk